2/11/11

Interview: Sanjay Sabnani


CrowdGather Chairman and CEO Sanjay Sabnani is a serial entrepreneur and business strategist with a long-standing passion for the Internet and Technology industry and online network community building. Sabnani has been an active proponent of message boards since 2002, when he acquired General Mayhem, his first message board community. He continued acquiring forums until he decided that it was time to focus on turning this portfolio into a business with the launch of CrowdGather in 2008.
Sabnani has occupied senior executive positions in several publicly held companies: as EVP Strategic Development at Hythiam, Inc. (NASDAQ:HYTM), as Director of Business Development and Strategy at OSI Systems, Inc. (NASDAQ:OSIS), and as President and Director at Venture Catalyst, Inc. (NASDAQ:VCAT).

Tell us a little background info about yourself. Where are you from? How old are you? How long have you been making money online?
Indian guy born in Hong Kong and educated and now residing in the US. I am 40 years old which makes me a senior citizen when it comes to the online space, but I have been on a PC since 1982 and online since 1994 so my old age is balanced with a wee bit of experience.

Do you have any experience with affiliate marketing? If so, to what extent?
As an entrepreneur, I find people with the expertise I need. Most of my expertise is in display advertising and word of mouth campaigns. Affiliate is a space that I am getting ready to make a big splash in 2011.

What accomplishments so far are you the most proud of?
Other than having a beautiful wife and three lovely daughters, I am most proud of my current company- CrowdGather. We are working on unifying the entire world of online forums so that it can collectively command the respect it deserves.

How did you become successful? Why did you choose this career? When did you first realize the full potential in the Internet? When did you first “hit the big time?”
I was in love with the online world from the earliest days of dial-up in the mid 90’s. As for realizing my full potential with the Internet- I think it is happening right now with CowdGather. We are publicly traded and growing at a pretty solid rate through acquisitions. I would say that my earliest realization that there was big money involved in this field when I sold a domain name for $1 million in 2000: http://www.webb-site.com/articles/hktcompletion.asp

What do you think it takes to be successful?
Intelligence combined with relentless persistence.

What have been your biggest failures and frustrations?
There are far too many failures to list within this interview. My only hope is that I have learned enough from my earlier mistakes in order to not repeat them. If you are not making mistakes then you are not really trying.

What is the single toughest problem you've had to face, and how did you get through it?
The roughest experience in my life has been keeping CrowdGather funded and growing over the past two years which have been very difficult times from an economic perspective.

Is there anything that you don’t like to do, that you just hate working on?
Anything that involves looking at or creating spreadsheets is my least favorite thing to do.

What is the future of marketing?
I have no idea, which is terrifying and exciting at the same time.

What have you been up to recently? What projects are you working on?
CrowdGather is my fulltime focus now and it keeps me occupied day and night. The world of forums has been overlooked for too long and I believe that people will be impressed with what we are working on.

What problems have you had with those new projects?
Time and money have been constant frustrations, but we have learned a lot by having to work on leaner budgets. 2011 is our year to scale and get on the map.

Do you think anything particular in your past prepared you for this industry? Your education? Jobs you’ve held before?
My industry (forums) is where geeks hang out and communicate with other geeks. You could say that as a lifelong geek- my whole life has been training for the CrowdGather experience. I majored in English Literature from UCLA so I have pretty decent reading comprehension and communications skills- both invaluable in the world of forums.

What are your greatest strengths?
The ability to rapidly make big decisions.

What are your greatest weaknesses?
The ability to rapidly make big decisions.

What motivates you?
The ability to build a company that can change the world. I want to gather a big crowd.

What are some of your long-term goals? How much is enough? If money was no object, what would you be doing?
I am fortunate enough to be doing exactly what I want to do. Money is important, but fortunately for me I have the ability to choose how to lead my life and what I do with it.

Where do you want to be ten years from now?
I have a stubborn survivalist streak in me and for some reason I often day dream about what my survival bunker and compound will look like. In ten years I expect to have my hideout completed. Not really sure why, but this is a goal that makes me happy.

How do you like to spend your free time? What doe work-life balance mean to you?
As a CEO, husband, and father- I have no free time. Work and life have to balance because they are both priorities and I am unwilling to compromise on either. I have a good life and get plenty of quality family time by doing things such as coaching and encouraging my daughters to play soccer.

If you could go back to being 18, what different career choices would you make?
I would have learned how to write code so that I could build stuff instead of waiting to hire someone to build it for me.

What is your greatest achievement outside of work? What are some of your unfulfilled dreams?
I am a published co-author in a couple of psychiatric textbooks. I like the thought that med students will have to read what I have written. I would like to write more if I earn enough free time in my life.

Do you have a Twitter account or Facebook “Like” page?
@crowdgather.

2/8/11

A Lesson In Effective Community Management - AOL & The Huffington Post

AOL just announced it is paying $315 million to buy the liberal news commentary site The Huffington Post; a move coming not long after forking out $25 million to buy TechCrunch, a Silicon Valley technology news blog.

Founder Arianna Huffington’s decision to fold her ground breaking community-based news site into one of the web’s struggling legacy Internet companies came as a surprise to many, in the same way Michael Arrington’s Big Announcement at TechCrunch Disrupt last year managed to outstage all the start ups at the event.

This move is widely seen as a familiar one at AOL; make acquisitions to attract traffic and reverse a continuing decline in advertising and revenue from its dial-up Internet service. Why the Huffington Post?  It has been wildly successful due to several factors, including its ability to find stories across the Web, couple them with well-created headlines and ensure a strong audience sees them. It is also popular as a progressive American news website.

Yet the main factor that attracted AOL could in fact be the Huffington Post’s community.

In addition to columns by Arianna Huffington and a core group of contributors such as John Conyers, Harry Shearer and Roy Sekoff, the site has over 3,000 bloggers. These range from politicians and celebrities to academics and policy experts to Digital Influence’s Kety Esquivel — all of whom contribute in real time, on a wide-range of topics.

In any vibrant community, online or off, people connect with each other because they can do so easily and confidently. They keep coming back because they satisfy certain needs or wants by taking part. Importantly they feel their contributions are valued and can identify with the wider community group and its goals. The Huffington Post has met these needs for its five plus years of existence, with over one million comments made on the site each month.

However, it is this third success factor that could also be exactly where new owner AOL is walking a fine line. Along with a community comes community management, an area AOL is not exactly well known for (Bebo anyone?). If it ignores the basic principles of working with a loyal group built up online over time, while Ariana is busy elsewhere, the Huffington Post could go down a very different path.

How?

  • Although all of the influencers working with the Huffington Post have benefitted from the association with one of the most cutting edge media outlets in the digital world. Yet they also poured their own personal brand equity into a highly evolved, select group of opinion leaders with similar ideals. They joined behind a strong lead in the form of Ariana Huffington. Who has now sold the community to make a lot of money and take a new role at AOL.
  • There have already been rumbles of disquiet at the HuffPo which started to become more regulated this year, in preparation for the AOL deal no doubt. This left some community members upset due to the lost value in timeliness – one of the HUffPo’s biggest benefits. Now some articles have reportedly been delayed for weeks, not days, while they wait for editor’s approvals.
  • If a community’s members begin to doubt it is built on sound principles – such as rumors that this deal marks the beginning of a bi-partisan effort and talk of a conservative HuffPo going live – attrition could further increase, not ideal among such a highly influential group.

Yet change always sparks fear. Members keep coming back because the HuffPo satisfies their needs by enabling them to take part. Its new parents could be creating an amazing opportunity for the existing community, an evolutionary stage in reporting, underlining the fact that news is an exciting area and always will be.

If the Huffington Post continues to value its contributors and keep its goals front and center through its evolution, basic principles of community management, then it may well become the Trojan Horse that brought quality timely content to AOL, while keeping its community at its very heart.

Image: Will Lion

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